How To Download Our Products
We cannot offer technical help due to everyone having different operating systems and browsers.
Most mobile devices such as phones and ipads, do not allow for downloading through a link.
What Happens After Making a Purchase?
After you make your purchase, you will receive a confirmation page with your downloadable link, plus an email from Shopify with your downloadable link too.
You can then download your purchase easily.
Most of our products are sent using a compressed ZIP file due to the nature of file size of photographs.
How to Download a Zip File:
Because photo files are large, we recommend downloading files to your computer.
On a laptop or PC- save the ZIP file to your computer, right-click and select, "Extract All." This will create a new file on your computer in which you can open. Then, add the file wherever you store large files (Dropbox, Google Drive, or some other cloud storage). On rare occasions, apps on your browser may make things a little wonky during downloading. If this occurs, please try using a different browser.
On a mobile device- before you download the ZIP file directly to your mobile device, you may need a free app to unzip the product (a good, free one is FileExplorer Free). This will allow you to unzip the folder to access it. Another solution available on some mobile devices is to long hold the zipped file icon and then click, "Extract."
Our files are sent in jpeg and txt format.
If you can't find the file once it's downloaded, try looking in Downloads under My Computer or search the title of the file on your computer for where it could be hiding.